FAQ

Ordering

Orders from one of our carefully selected goldsmiths can be placed 24 hours a day. Please choose your items of interest and press the purchase button in order to be led to the payment page.

After Ordering

You will receive a confirmation email from Paypal with the details of your order and a unique Transaction ID. Our workshop will also receive an email notifying them of your incoming order and they will contact you to check and confirm details before going ahead and making it.

Discussing my Order

Please pop any specific queries you have into the Notes to Seller/Instructions to Merchant section on Paypal and if anything is unclear we will make sure to address them with you.

Cancel my Order

Our Cancellation Policy (link) states that new orders must be cancelled within 7 working days in order for you to receive a full refund of your payment. This applies both to bespoke commissions and online purchases.

Correct ring size

The best thing to do is to go to a good local jeweller and have them size your finger properly  – ideally at different times of day in order to get an average. If you are outside DK then you can use our ring conversion chart to make sure you supply us with the correct DK size. Be aware that conversion charts can differ, so please make sure to use the Ring Size Conversion Chart (link) that we provide here in order to correspond with our workshop sizing.

Wrong ring size

If you order the wrong size by accident, we can re-size it for you (for a small additional fee of DKK 1000 + Shipping) by up to one size larger.

Return a piece of jewellery

Unless you specify otherwise we will endeavour to make your piece as close to the webshop image as possible, however all jewellery is made by hand and WILL vary to some degree from piece to piece. We take absolute pleasure in making jewellery as our customers want it, and try to avoid any disappointment by taking the time to talk with you and understand your needs before processing your order.

If you have any comments or complaints in regards to your jewellery, please send us an email at edith@hegedus.com.

If your piece of jewellery has been damaged during shipping, please send an email along with a picture of your parcel and we will make sure to replace your parcel free of charge.

All items bought on no10edithhegedus.com are subject to a 14 days full refund. Please send us an email at edith@hegedus.com with your inquiry and return the parcel to us within 14 days. Please note that all returns are your responsibility and must be sent with track and trace at your expense to:

No.10 Edith Hegedüs

Christian IXs Gade 10

DK-1111 Copenhagen K

Delivery

As all pieces of jewellery from no10edithhegedus.dk are handmade and unique please be advised that we have between 4-8 delivery time.

We strive to deliver to you as fast as possible. Should you need your piece of jewellery before four weeks, please do not hesitate to get in touch by mail at edith@hegedus.dk or phone +45 23980910 and we shall do our outmost to meet your wishes.

Shipping

Each item will come in its own individual display box, packaged in a padded envelope.

All items from our online shop are carefully shipped with Danish Royal Mail track and trace. All shipments are free of charge.

Different billing and shipping address

Paypal allows you to specify a different shipping address to billing address if necessary.

Do pendents come with chains

Yes, they all include the length of chain specified in product details. If you would like a different length chain then please let us know when you make your order.

Check an order placed on edithhegedus.dk

Please give us a call or email quoting your name and Transaction ID email (from your confirmation email) and we will be happy to provide you with an update on your order.

Do prices include VAT

Yes – for DK customers our webshop prices include VAT but please be aware that the VAT amount will disappear and then reappear once you get through to the Paypal payment interface.

Purchases outside the EU are not subject to tax.

How do I care for my Jewellery

Soak your jewellery in warm soapy water for a few minutes before rubbing it gently with a soft toothbrush. This should remove any build up of dirt without being too abrasive or damaging the texture of the gold.

You are always welcome in the boutique for a professional cleaning of your jewellery bought at No.10 Edith Hegedüs

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